Cancellation and Refund Policy

Last updated: 19 September 2026

This policy explains how cancellations and refund requests are handled for Aura Global AI and AGMOS managed marketing services.

Service nature

Our services are customised for each client and may include planning, research, creative work, campaign setup, publishing support, third-party platform coordination and reporting. Work may begin after the agreed payment or advance payment is received.

Cancellation requests

If you wish to cancel a service, please contact Aura Global AI as soon as possible with your business name, contact number, invoice or order reference and reason for cancellation.

Refund eligibility

Refund requests are reviewed case by case. Fees for work already completed, time already allocated, approved creative work, campaign setup, or committed third-party costs are generally not refundable.

If a cancellation is received before work has begun and no non-recoverable third-party cost has been incurred, Aura Global AI will review whether a refund or credit can be offered.

Changes to scope

If you need to change the scope, timeline or service package, contact us before the next work cycle begins. We will confirm any revised fee, delivery date or credit in writing.

Third-party charges

Advertising spend, platform fees, domain or hosting charges, payment gateway charges and other third-party costs are subject to the relevant provider’s policies and may not be refundable by Aura Global AI.

Refund process

Where a refund is approved, it will be processed to the original payment method or another mutually agreed method after the necessary review. Processing time may vary according to the payment provider and bank.

Contact

For cancellation or refund enquiries, contact Aura Global AI.
Phone: 9960324006
Website: auraglobalai.com